Collective Terms of Service & Charter of Care

Effective Date: April 2026

These Terms of Service apply to all sessions, packages, memberships, and digital resources booked or engaged through Matt Valentine-Chase across all associated brands, including:

• The London Sex Coach

• IAmMattVC Alchemy Therapy

• The Sex Work Friendly Therapist (TSWFT)

By booking a session, entering into a membership, or engaging with our services under any of these brands, you agree to the following terms.

1. Executive Summary

• Confidentiality: Your privacy is the ultimate priority. Information is only shared with your explicit consent or if legally required for safety.

• Bookings & Payments: A £50.00 GBP non-refundable deposit or full payment is required to secure your slot (depending on your chosen booking method). The remaining balance must be cleared 72 hours before your session.

• Cancellations: We require at least 72 hours’ notice to reschedule. Late cancellations or "no-shows" forfeit the full session fee.

• The Vault: All deep-dive packages and memberships are strictly non-refundable once purchased.

• Scope of Practice: Our services offer developmental, therapeutic, and coaching processes; they are not a substitute for clinical medical or psychiatric intervention.

2. Financial Terms & Discretion

• Billing Identity: To maintain your privacy, bank and card statements will appear discretely as "Matt Valentine-Chase" or "TICConsultancy."

• Payment Methods: We accept all major currencies via Debit/Credit card, BACS (preferred for UK clients), Cryptocurrency (most networks), and Precious Metals/Goldbacks (enquire for details).

• Discretionary Booking: If card payments pose a privacy or safety risk, please email Matt directly to arrange an alternative booking method. Alternatively, please select 'Pay in Person' at checkout; this negates the need to make a payment at the booking stage, and you will be sent a private invoice.

• Unpaid Slots: If your balance is not settled 72 hours prior to the appointment, the slot is automatically cancelled and the deposit is forfeited. If you have booked via 'Pay in Person' and have not made payment prior to the 72-hour deadline, your slot will be cancelled automatically.

3. Cancellations & Attendance

• The 72-Hour Rule: Deposits are transferable to a new date if you reschedule with more than 72 hours' notice. If you cancel or attempt to reschedule with less than 72 hours' notice, the full session fee is charged.

• Lateness: Your practitioner will wait 15 minutes on the session line. Beyond 15 minutes, the session is logged as a "no-show" and the fee is forfeited. If you arrive within the 15-minute window, the session will still conclude at the original scheduled time.

4. Confidentiality & Data Protection

• Legal Limits: Strict confidentiality is maintained at all times, across all brands, except in the following critical cases:

  1. Risk of serious harm to yourself or others.

  2. Legal requirements regarding terrorism, human trafficking, or money laundering.

  3. Acute medical or mental health crises requiring emergency intervention.

• Case Notes: To ensure maximum data protection and anonymity, client notes are kept brief, heavily coded, and are frequently stored securely offline.

• Professional Liaison: Reports or letters for third parties (such as GPs or Consultants) will never be issued without a signed Disclosure Consent Form. A professional fee may apply for report writing.

5. Professional Boundaries & Approach

• The Vault (Deep-Dive Membership): This is a living, evolving resource spanning our cross-brand services. Membership grants access to integrated digital assets and tools. By joining, you commit to the integrity of this high-level developmental space.

• Private Member Association: Fees cover access to services. The use of any suggested tools, energetic practices, or natural remedies is entirely at your own risk and discretion.

• Dual Therapy: To maintain clear therapeutic boundaries, we do not typically work with clients who are currently seeing another practitioner for the identical issues. Please disclose any ongoing treatments upon booking.

• Communication: Between-session contact is strictly reserved for administrative updates or emergencies. No out-of-hours crisis service is provided.

6. Charter of Care

My commitment to you across all three therapeutic and coaching practices is grounded in the following ethical pillars:

• Expertise by Experience: My practice is deeply informed by two decades of professional training and lived experience. I work strictly within my areas of genuine competence.

• Holistic Growth: We focus on enhancing wellbeing through creative, soulful, sex-positive, inclusive, and neuro-informed practices.

• Informed Consent: You will always be fully briefed on the coaching or alchemical methods used, ensuring you remain empowered and in control of your process at all times.

• Transparency: There are no hidden fees. If it is determined that our services are inappropriate for your needs before active work begins, 98% of your fee will be refunded (2% is retained solely to cover third-party transaction processing fees).

7. Automated Communications & Marketing

• Booking Notifications: By booking online, you acknowledge and accept that you will receive automated confirmations, payment reminders, appointment updates, and cancellation notices via text and/or email.

• Marketing Opt-Out: When booking online, you will also receive sporadic marketing updates from time to time (this is rare).

  • To opt out: Either write "opt out of marketing" in your booking message, or bypass the online system entirely by booking directly via phone at 07716232865 or emailing Matt.

Matt’s Training & Qualifications

For those interested, a selection of Matt’s professional training and qualifications is listed below. In addition to his formal credentials, Matt is a natural empath and healer.

He provides services in London, Cheshire, India, and Online. Please find contact details and further links at the bottom of this page.